During-Event Troubleshooting

The fast fixes for the problems you will actually see while the event is running.

The "what now" list for event day. For each symptom, the most likely cause and the fastest fix.

Organizer-side

Symptom	First place to look	Fix
My event or competition is missing from the dashboard	The wrong account, or the assignment was removed.	Sign in again as the organizer; if still missing, ask your account administrator to assign you.
I cannot see the Manage button on a competition	The competition is not in your event, or you are not an organizer for it.	Check the My Events card; if it is missing, ask your account administrator.
Create Competition does nothing	A required field (name, division, judging mode, stage) is empty.	Fill the missing field and click Create Competition again.
A participant I added is not in the competition grid	They are in the event but not imported into this competition.	On the competition page, click Import Assigned Participants.
My published results look wrong	The scoring system or head judge changed after publication, or a judge re-submitted with a fresh token.	Re-run the ranking, then re-publish. See Data corrections.
I cannot publish (button does nothing or errors)	Not all judges have submitted, or the competition is not ready.	Check the Judge Submission Progress card; wait for all Submitted, then re-run the ranking and publish.

Symptom	Fix
Token rejected: …	Re-read the QR, or type the 8 characters from the printed token. Use the token for this competition.
Too many failed attempts + countdown	Wait for the countdown, then retry. If it keeps failing, request a fresh token.
Session expired (back to the token page)	Re-enter the token on the same device; the draft restores.
Draft saved / Saving your draft	Normal; the autosave is working.
Save issue / Failed to autosave	Check the connection and tap Save draft to retry.
Please review these … issues	Read the specific issue, fix the field, and click Review & publish again.
Validation failed / Network error	Check the connection and click Review & publish again. The draft is safe.
I submitted and now realize I made a mistake	You cannot undo it. Request a fresh token, re-enter the votes, then re-run the ranking and re-publish. See Data corrections.
I cannot find my QR code	You may be looking at the wrong competition's PDF. Re-open the PDF for this competition.

Symptom	Fix
The scoring page is slow to load	Give it a few seconds; on first open it restores the draft and participant list. If stuck, the judge should refresh, or re-enter the token on another device.
A "Site announcement" banner appears	It is a site-wide notice set outside your event. It is informational; just read it and carry on.
The public page says results have not been published	Expected until you publish the competition.

If in doubt, do not edit scores by hand. Use the app's supported paths: fresh token, re-run the ranking, re-publish.