Getting Help

If you are stuck, here is how to get un-stuck fastest.

First: the self-serve paths

In this order:

Common problems: the symptom to fix table.
The article for the specific feature you are using (for example, Judge score entry).
Refresh the page and try once more. Most "it is broken" moments are a one-off network hiccup.
Sign out and back in. That clears a stale session.

The more of these you include, the faster the fix:

What you were trying to do (one sentence).
The exact screen (a screenshot is ideal) and the exact error message (copied, not paraphrased).
Which event and competition (name and year).
Which role you are using (organizer, tabulator, or a judge with a token).
When it started (a timestamp helps the person who responds find it in the event's record).
What you already tried (from the pages above).

They can look at the event's record and the competition configurations, and (for judge problems) the token status. They can also do the reserved steps, such as issuing a fresh token or re-running the ranking.
They cannot see a judge's individual votes until those votes have been submitted, and they do not hold the plain judge tokens (only previews).
They cannot silently undo a submitted judge's vote. The supported path is always a fresh token and a re-submission (see Data corrections).

The exact step the judge was on (token entry / scoring / review / publish).
The exact message (a screenshot helps).
The device and browser (phone or laptop; which browser).
Whether re-entering the token on a different device works (it should, if the token is valid).

Which competition and which section (prelim results / final results / scoresheet).
What you expected and what you see.
Whether a Calculate has been run since the last data change.

Have a second device ready for the affected judge(s); the token works on any device.
If the token is the problem, request a fresh one for the judge (your account administrator can issue it) and re-send the new scoresheet PDF.
Note the time of each step so the person who responds can follow the exact sequence.